Frequently Asked Questions (FAQ)

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United Kingdom with no minimum purchase required. Delivery times are estimated at 4–7 business days.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number. You can track your parcel using the link provided or via the “Track Your Order” section on our website. Please allow up to 24 hours for tracking information to update.

Do you ship internationally?

Currently, we only ship within the United Kingdom. Orders outside the UK cannot be processed at this time.

What should I do if my parcel is delayed?

Delivery times are estimates. If your order is delayed beyond the estimated timeframe, please contact our customer service team at info@simplehomeshop.com for assistance.

Returns & Refunds

What is your return policy?

You can return most items within 30 calendar days of receiving your order. Items must be unused, in original packaging, and in the same condition as received. Certain items, such as undergarments or hygiene-sensitive products, cannot be returned.

How do I initiate a return?

Contact us at info@simplehomeshop.com with your order number and reason for return. We will provide the return address and instructions for shipping your item back.

Who pays for return shipping?

If the return is due to a defect, damage, or incorrect item, we cover the return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

How long does it take to get a refund?

Once we receive and inspect your returned item, refunds are processed within 7 business days to your original payment method.

Can I exchange an item?

Yes, exchanges for different sizes, colors, or models are possible within 30 days. You must return the original item at your own cost before the new item is dispatched.

Payments & Pricing

Which payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express) and digital wallets like Apple Pay, Google Pay and Shop payments. All payments are processed securely in GBP (£).

Are my payments secure?

Yes, all transactions are encrypted via trusted, PCI-compliant payment gateways. We do not store card details on our servers.

Can I pay in another currency?

Currently, all payments are processed in GBP (£). Your bank may convert charges if using a foreign currency card.

Do prices include VAT?

Yes, all prices displayed include VAT. Delivery fees, if applicable, are added during checkout.

Orders & Account

How do I place an order?

Select the products you wish to purchase, add them to your cart, and follow the checkout process. Make sure your account details and shipping information are accurate.

Can I modify or cancel my order?

Orders can be modified or canceled only before they are dispatched. Please contact us immediately at info@simplehomeshop.com if you need to make changes.

What should I do if my order is incorrect?

If you receive an incorrect, damaged, or defective product, contact us immediately. We will provide a full refund or replacement.

Products & Availability

Are product images accurate?

We display product images and colors as accurately as possible, but the appearance may vary depending on your device and screen settings.

Do you restock sold-out items?

Some items are limited in quantity. If a product is out of stock, you can sign up for restock notifications on the product page.

General Questions

How can I contact customer service?

You can reach us via email at info@simplehomeshop.com, or through our contact form.